Shipping & Returns
What is the return policy?
We want you to be completely satisfied with your new gear and gallery pieces. We accept returns and exchanges on most standard items within 14 days of delivery. Items must be in their original, unused condition. If an item arrives damaged or defective from transit, please reach out to us immediately at info@whatsyourthang.com with a photo of the issue, and we will make it right. We do reserve the right to refuse any return.
Are any purchases final sale?
Yes. To maintain the integrity of our custom work and exclusive collections, the following items are strictly final sale:
- Customized Gear: Any 3D-printed items with personalized text or custom colorways.
- Exclusive Art: Limited edition gallery prints and "Prompt Art" pieces.
- Digital Goods: Any downloadable files or digital products.
When will I get my order?
Quality takes a little time. Because many of our 3D-printed tools and physical art prints are produced or assembled to order, please allow 3–5 business days for production before your order ships. Once dispatched, standard domestic shipping typically takes an additional 3–7 business days. You will receive a tracking link via email the moment your package leaves the studio.
Where are your products manufactured?
Our functional 3D-printed equipment and creator tools are manufactured in-house at our Colorado studio. For our apparel lines and select large-format gallery prints, we partner with premium, US-based print providers to ensure you receive the highest quality materials and flawless execution.
How much does shipping cost?
We like to keep things straightforward. Free standard domestic shipping on orders over $150. However, to help fuel your creative workflow, we offer a $15 flat fee for standard domestic shipping on all orders under $150.
WAIT! IN A RUSH? Reach out to info@whatsyourthang.com and we will work to accommodate any request.